Returns

IN STORE

Visit any Ray-Ban, LensCrafters, or Sunglass Hut partner store and a member of our team will register your refund at the cash desk.

You’ll receive a confirmation email when your refund is processed. The full refund amount will be visible in your account within 5 days.

Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban, LensCrafters, or Sunglass Hut partner stores. It's not possible to return an online purchase to a certified store or a certified premium store.

Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores, LensCrafters official stores, or Sunglass Hut official stores. It's not possible to return an online purchase to a certified store or a certified premium store. 

REFUNDS AND REPLACEMENTS

You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.

If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. 

We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.

All refunds will occur via the original payment method.